Refund policy

Return, Replacement and Refund Policy

Last Updated: October 3, 2026

At Homedire, we are committed to providing quality products and a smooth shopping experience. Please read our return, replacement, and refund policy carefully before placing an order.

1. Products Below ₹300

Products priced below ₹300 are generally non-returnable and non-refundable.

  • Only replacements are available for eligible damaged, defective, or incorrect products.

  • Customers must report any issue within 48 hours of receiving the order.

  • A continuous, unedited unboxing video is required to verify damage or defects.

  • All replacement requests are subject to verification and product availability.

This policy does not limit any mandatory consumer rights or remedies available under applicable law.

2. Products Priced at ₹300 or Above

Products priced at ₹300 or above may be eligible for return within 7 days of delivery, subject to the following conditions:

  • The product is unused and in its original condition.

  • Original packaging and accessories are included, wherever applicable.

  • The return request meets our eligibility requirements.

Products damaged due to improper use or handling by the customer may not qualify for a return, subject to applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please follow these steps:

  • Contact us within 48 hours of delivery.

  • Provide your order number and a clear description of the issue.

  • Submit a continuous, unedited video showing the opening of the package and the product.

  • Our team will review your submission and verify the reported issue.

  • Our team will contact you after reviewing the evidence and inform you about the outcome of your request.

Approved claims will be resolved through an eligible replacement, refund, or other appropriate remedy, depending on the circumstances and applicable law.

4. Unboxing Video and Damage Verification

To help us verify damage or defects and process replacement requests efficiently, an unboxing video is required for damage-related claims.

Please ensure that:

  • The video clearly shows the unopened package before opening.

  • The video continuously records the opening of the package and the product inside.

  • The video is unedited and clearly shows any visible damage, missing parts, or defects.

  • The video is submitted along with your order number within 48 hours of delivery.

Our team will review the video and contact you to confirm whether your claim is verified and explain the next steps.

If you are unable to provide an unboxing video, please contact us so our team can review your situation. A missing video will not automatically remove any remedies required by law.

5. Refund Policy

Refunds are available for eligible orders and approved return or cancellation requests, as well as where required by applicable law.

  • Approved refunds will be processed to the original payment method wherever possible.

  • Refunds generally take 5–10 business days after approval, depending on the payment provider or bank.

  • Shipping charges are generally non-refundable, except where required by law or where the issue is due to our error.

  • For cash-on-delivery orders, our support team will coordinate an appropriate refund method.

Products priced below ₹300 are generally replacement-only under our standard policy, subject to mandatory consumer rights.

6. Replacement Policy

Replacements are available for eligible damaged, defective, or incorrect products, subject to verification.

  • Replacement requests must be submitted within 48 hours of delivery for damage-related claims.

  • An unboxing video is required for damage verification, as described above.

  • Replacements depend on product availability.

  • If an eligible replacement is unavailable, our team will contact you to discuss an appropriate alternative, including a refund where applicable.

7. Order Cancellation

Customers may request cancellation before an order is shipped.

Once an order has been shipped, cancellation may no longer be possible. Please contact our support team for assistance.

Eligible prepaid cancellation refunds will be processed to the original payment method, subject to applicable payment processing timelines.

8. Return Shipping

For approved returns involving damaged, defective, or incorrect products, Homedire will coordinate the return process and bear applicable return shipping costs.

For other approved returns, any applicable return shipping charges will be communicated before the return is arranged.

9. Contact Us

If you have questions or need assistance with a return, replacement, refund, or cancellation, please contact us:

Our team will review your request and get in touch with you as soon as possible.

Thank you for shopping with Homedire.

Homedire — Smart Finds. Better Living.