Terms of service

Terms of Service

Last Updated: October 3, 2026

Welcome to Homedire. These Terms of Service govern your access to and use of our website, https://homedire.com, and any purchases made through our online store.

By visiting our website or purchasing from us, you agree to these terms. Please read them carefully before using our services.

1. General Terms

  • You must provide accurate and complete information when placing an order.

  • You agree to use our website only for lawful purposes.

  • You must not misuse our website, attempt unauthorized access, or interfere with its normal operation.

  • We reserve the right to refuse or cancel orders in cases of suspected fraud, misuse, or other legitimate reasons, subject to applicable law.

2. Products and Pricing

  • We make reasonable efforts to display accurate product descriptions, images, and prices.

  • Actual product colours, appearance, or packaging may vary slightly from the images displayed on our website.

  • All prices are displayed in Indian Rupees (INR), unless otherwise stated.

  • Product prices and availability may change without prior notice. Changes will not affect confirmed orders except where permitted by applicable law.

  • We reserve the right to correct genuine pricing or listing errors and will contact affected customers where necessary.

3. Orders and Order Acceptance

  • Placing an order on our website constitutes a purchase request.

  • An order confirmation does not necessarily mean that the order has been dispatched.

  • Orders are subject to stock availability and verification.

  • We reserve the right to cancel or decline an order for legitimate reasons, including stock shortages, suspected fraudulent activity, or pricing errors.

  • If a prepaid order is cancelled by us, any applicable refund will be processed in accordance with our Refund Policy and applicable law.

4. Payments

We may offer payment methods such as:

  • Online payments through supported payment gateways.

  • Cash on Delivery (COD), where available.

  • Other payment options displayed at checkout.

Customers must ensure that payment and billing information is accurate.

Online payments are processed through third-party payment providers. Their terms and privacy policies may also apply.

For COD orders, customers are expected to provide a valid delivery address and phone number and to be available to receive the shipment.

5. Shipping and Delivery

  • We aim to dispatch orders within the estimated processing time displayed on our website or communicated during checkout.

  • Delivery timelines are estimates and may vary depending on location, courier operations, weather, and other circumstances.

  • Customers are responsible for providing a complete and accurate shipping address and contact details.

  • Additional delivery attempts or address corrections may be subject to courier policies and applicable charges.

  • If an order is delayed or undelivered, customers may contact our support team for assistance.

For further details, please refer to our Shipping Policy.

6. Returns, Replacements, and Refunds

Our return, replacement, and refund conditions are explained in our separate Return, Replacement and Refund Policy.

Under our standard store policy:

  • Products priced below ₹300 are generally non-returnable and non-refundable, with eligible replacements available for damaged, defective, or incorrect products.

  • Products priced at ₹300 or above may be eligible for a return within 7 days of delivery, subject to the stated conditions.

  • Damage-related claims should be reported within 48 hours of delivery.

  • A continuous, unedited unboxing video showing the package opening and product is requested for damage verification.

  • Our team will review the submitted evidence and contact the customer regarding the outcome of the claim.

These conditions do not restrict any mandatory rights or remedies available to customers under applicable consumer protection laws.

7. Cancellations

Customers may request cancellation before an order is shipped.

Once an order has been dispatched, cancellation may no longer be possible. Customers should contact our support team for assistance.

Eligible refunds for cancelled prepaid orders will be processed according to our Refund Policy and applicable law.

8. Promotions and Discounts

From time to time, Homedire may offer discounts, promotional codes, or special deals.

  • Promotional offers may be subject to specific conditions and validity periods.

  • Some offers may not be combined with other discounts.

  • Promotional codes must be used according to their stated terms.

  • We reserve the right to correct errors or withdraw promotions where permitted by law.

Any restrictions will be communicated as part of the relevant offer.

9. Intellectual Property

All content on our website, including our brand name, logo, text, graphics, product descriptions, and website design, is owned by Homedire or used with appropriate authorization.

You may not reproduce, distribute, modify, or commercially exploit our website content without prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, shipping providers, social media platforms, and other external websites.

These services may have their own terms and privacy policies.

Homedire is not responsible for the content or independent practices of third-party websites and services, subject to applicable law.

11. Limitation of Liability

Homedire will make reasonable efforts to maintain accurate product information, reliable website access, and a smooth shopping experience.

To the extent permitted by applicable law, we are not responsible for losses caused by circumstances beyond our reasonable control, including third-party service interruptions or courier delays.

Nothing in these terms excludes or limits liability, warranties, or consumer rights that cannot legally be excluded or limited under applicable law.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and share personal information.

By using our website, you acknowledge that your information will be handled as described in our Privacy Policy and in accordance with applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, website features, or legal requirements.

Updated terms will be published on this page with a revised "Last Updated" date.

Changes will apply as permitted by applicable law. We encourage customers to review these terms periodically.

14. Governing Law

These Terms of Service are governed by the laws of India.

Any disputes arising from the use of our website or purchases from Homedire will be handled in accordance with applicable Indian laws and consumer protection requirements.

Nothing in these terms limits a customer's right to seek remedies before a consumer commission or other authority with appropriate jurisdiction.

15. Contact Information

For questions regarding these Terms of Service, orders, or our products, please contact us:

Store Name: Homedire

Website: https://homedire.com

Email: contacthomedire@gmail.com

WhatsApp: +91 8891645256

Instagram: @homedire_

We are happy to assist you with your questions and concerns.

Homedire — Smart Finds. Better Living.